Due Dates Are Changing!

To better serve our customers and improve the efficiency of our billing process, we have transitioned to cycle billing. 

Bills are due on either the 1st, 2nd, 3rd, or 4th Friday of each month.
 

The mailing schedule for your statement will also adjust with the due date.
The amount of time between your statement's arrival and the due date will not change, allowing time to remit payment without late fees.

This allows us to provide more consistent billing to our customers, while also creating a more balanced workload for our billing team and to provide even better customer service to our customers. 

As part of this change, your payment due date will change starting in September.
Each statement will include the new due date and cycle number for the property.

We appreciate your patience and understanding as we make this improvement.
Please see the table below for due date schedules.

Enroll in E-statements to get your bill 5 days sooner!

Email info@irua.net with your account number from the email you would like your e-statements sent to, and we will enroll you!

You can also manage your contact preferences directly within the Customer Web Portal!

(You'll need your five-digit account number and the phone number on your account to enroll)