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Payment Options

You can view your current IRUA balance online, create an account to save your payment information, view your most recent bills, and enroll in auto-pay services. You must have your full account number. You may only pay/view for one account at a time, currently. If you have multiple accounts, you will need to enter each account number individually or contact our office directly to have the accounts linked to one account.

Note: Your account number has changed after the July 2024 billing cycle .
Please use the new five-digit number appearing on your August 2024 bill or later.

Your account number and service address are on your billing statement as shown below: 


Pay Online

Debit/credit transactions are subject to a convenience fee per transaction.

Automatic Payments (ACH Direct Withdrawal)

With ACH enabled, member-customers can choose to have their payment automatically taken out of a bank account of their choosing. Payments will be withdrawn on the 10th of each month. Paper/digital bills are still sent around the 25th of each month, letting you know the amount to be withdrawn. 

To enroll in ACH or AutoPay:

Opt-in on the customer portal found here. 

Click the Enroll in AutoPay button at the top of this page.

Print the form and return it via email to info@irua.net or by mail to our Newton office. 

Download ACH Form

Paperless Statements

Have digital statements delivered straight to your email each month! Using your new account number (on your bill dated August 2024 or later), create your new customer portal account and log in here. Once inside the new portal you can opt-in for email statements and text notifications. 

You may also contact our office at info@irua.net to be enrolled. 

Pay By Phone

641-321-3646

Debit/Credit card payments are accepted over the phone through our automated payment system at the number listed above. 

You may use an e-Check by registering for an account on our new payment portal, and submitting the payment there. 
E-checks are not accepted via phone call to either the automated system or our office line. 

Note: All electronic payment transactions are subject to a service fee of $1.75 or 2.5% of the total payment amount. 

Cash, Check or Money Order

Note: Cash payments must be exact as we do not keep change on hand. Any excess payment amount will be applied as a credit to your account and applied to your next bill. 

Member-customers are welcome to make payment in person at our Newton office. Office hours are Monday - Friday 7:30 a.m. to 4:00 p.m. 
A drop box for payments is located in the circle drive. Please ensure your account number is clearly written on your paper payment (check/money order) or a payment stub is included with every payment.

If paying by mail, please mail check or money order to: 

Iowa Regional Utilities Association
1351 Iowa Speedway Drive
Newton, IA 50208 

Please do not send cash through the mail.