IRUA has partnered with PayStar to be able to offer free e-check/e-savings payments and $1.00 + 2.5% per transaction credit/debit payments. You can also to view your current account balance online. Account balances will be updated daily between 3pm - 4pm, excluding weekends and holidays. You must have your full 11-digit account number (with no dashes) and you may only pay/view for one account at a time. If you have multiple accounts, you will need to enter each account number individually.
With ACH/direct withdrawal, member-customers can choose to have their payment automatically taken out of a bank account of their choosing. Member-customers can select to have payment withdrawn on or about the 10th or the 30th of each month. Paper bills are still sent around the 25th of each month, letting the member-customer know the amount to be withdrawn. If you are currently receiving bills and are interested in signing up for ACH/direct withdrawal, please contact our office so an enrollment form may be sent to you, or you may print a form that you can complete and return to our office along with a voided check.
Member-customers are welcome to make payment in person at our Newton or Grundy Center office. Office hours are Monday - Friday 7:30 a.m. to 4:00 p.m. Both locations have a night drop box for payments as well. If paying by mail, please mail check or money order to:
Iowa Regional Utilities Association
1351 Iowa Speedway Drive
Newton, IA 50208
Please do not send cash through the mail.
PLEASE NOTE: If you are paying a past due bill, our office does not receive payment notification until the next business day. If your account is subject to disconnection, please make sure to call our office with your confirmation number or transaction ID to avoid disconnection of service and associated fees. IF YOUR ACCOUNT HAS BEEN DISCONNECTED; PLEASE CALL OUR OFFICE FOR THE TOTAL DUE OR REFER TO THE TAG THAT WAS LEFT AT THE PROPERTY. SERVICE CAN NOT BE RECONNECTED UNLESS ACCOUNT HAS BEEN PAID IN FULL.