IRUA has partnered with PayStar to be able to offer more convenient payment options for our customers.
PayStar accepts payments online or via phone call at 1-888-299-3511
You can view your current IRUA balance online, create an account to save your payment information, view your most recent bills, and enroll in auto-pay services via debit/credit card.
Account balances will be updated daily between 3pm - 4pm, excluding weekends and holidays.
You must have your full 11-digit account number (with no dashes) and you may only pay/view for one account at a time. If you have multiple accounts, you will need to enter each account number individually.
Debit/credit transactions are subject to a $1.00+2.5% convenience fee per transaction. PayStar now only supports e-check payments via their online portal.
Your account number and service address are on your billing statement as shown below:
With ACH enabled, member-customers can choose to have their payment automatically taken out of a bank account of their choosing. Member-customers can select to have payment withdrawn on or about the 10th or the 30th of each month. Paper bills are still sent around the 25th of each month, letting you know the amount to be withdrawn on your chosen datw. If you are currently remitting manual payments and are interested in Auto Pay enrollment, please fill out the form linked below.
You may also print the form and return it via email to info@irua.net or by mail to our Newton office.
Have digital statements delivered straight to your email through our partners at enoticesonline.com. Using the authorization code as seen on the example bill above (the yellow and green banner on the right side of the bill), follow the link provided to sign up.
IRUA cannot enroll/unenroll customers for paperless billing. This is individual to each account, and must be managed by the account holder/renter independently. If you are not receiving your paperless statements or are having issues accessing your account, please contact enoticesonline directly through their website or by emailing help@enoticesonline.com.
Member-customers are welcome to make payment in person at our Newton or Grundy Center office. Office hours are Monday - Friday 7:30 a.m. to 4:00 p.m. Both locations have a night drop box for payments as well. If paying by mail, please mail check or money order to:
Iowa Regional Utilities Association
1351 Iowa Speedway Drive
Newton, IA 50208
Please do not send cash through the mail.
PLEASE NOTE: If you are paying a past due bill, our office does not receive payment notification until the next business day. If your account is subject to disconnection, please make sure to call our office with your confirmation number or transaction ID to avoid disconnection of service and associated fees. IF YOUR ACCOUNT HAS BEEN DISCONNECTED; PLEASE CALL OUR OFFICE FOR THE TOTAL DUE OR REFER TO THE TAG THAT WAS LEFT AT THE PROPERTY. SERVICE CAN NOT BE RECONNECTED UNLESS ACCOUNT HAS BEEN PAID IN FULL.