IRUA Customer Information

Payment Options

You can now manage your IRUA account online! Create a new portal account to save your payment information, view billing history, opt-in to paperless statements, and enroll in autopay services. You must have your new account number, and the phone number associated with your IRUA account to register. You can now link multiple properties to the same portal account and view usage history. See Payment FAQs for more information.

Note: Your account number has changed after the July 2024 billing cycle .
Please use the new five-digit number appearing on your August 2024 bill or later. If your account number appears as four digits, please add a 0 in front.

Your account number and service address are on your billing statement as shown below:

Pay Online

Debit/credit transactions are subject to a convenience fee per transaction.

PAYMENT FAQS

Automatic Payments (ACH Direct Withdrawal)

With ACH enabled, member-customers can choose to have their payment automatically taken out of a bank account of their choosing. Payments will be withdrawn on the 10th of each month. Paper/digital bills are still sent around the 25th of each month, letting you know the amount to be withdrawn. Your account balance and history is also now available on the portal.

ACH enrollment forms must be submitted by the 5th of the month for payment to be pulled on the 10th of that same month. Forms submitted after the 5th of the month will be effective for the following month's billing. If you submit the form on the 6th or later, manual payment must be made for the bill due on the 10th of that same month.

If you submit an enrollment form on September 6th, payment will not be pulled on September 10th. The first payment pulled will be on October 10th.

To enroll in ACH or AutoPay:

Opt-in on the customer portal found here.

Click the Enroll in AutoPay button at the top of this page.

Print the form and return it via email to info@irua.net or by mail to our Newton office.

Download ACH Form

Paperless Statements

Have digital statements delivered straight to your email each month! Using your new account number (on your bill dated August 2024 or later), create your new customer portal account and log in here. Once inside the new portal you can opt-in for email statements and text notifications.

You may also contact our office at info@irua.net to be enrolled.

Pay By Phone

641-321-3646

Debit/Credit card payments are accepted over the phone through our automated payment system at the number listed above.

E-checks are no longer accepted.

Note: All electronic payment transactions are subject to a service fee of $1.75 or 2.5% of the total payment amount.

Cash, Check or Money Order

Note: Cash payments must be exact as we do not keep change on hand. Any excess payment amount will be applied as a credit to your account and applied to your next bill.

Member-customers are welcome to make payment in person at our Newton office. Office hours are Monday - Friday 7:30 a.m. to 4:00 p.m.
A drop box for payments is located in the circle drive. Please ensure your account number is clearly written on your paper payment (check/money order) or a payment stub is included with every payment.

If paying by mail, please mail check or money order to:

Iowa Regional Utilities Association
1351 Iowa Speedway Drive
Newton, IA 50208

Please do not send cash through the mail.