If you only see four digits, add a zero in front of them to meet the five-digit requirement.

• Make sure you enter your full ten-digit phone number i.e., 641-792-7011
• If you are unable to verify your account with the phone number you are entering, please contact us directly to update your contact information. Once this is updated, you will be able to verify with your updated phone number and register.

All new IRUA customers after August 1st, 2024, must enroll in either automatic ACH withdrawal or recurring/draft payments via debit/credit card.

• You can enroll in either of these payment methods in the new customer portal located here.

There are several ways to pay if you are an existing customer:

• Mail in a check or money order or drop it in the drop box located in the circle drive of our Newton office.
• Pay via phone with a debit/credit card at 641-321-3646
• Have your bank send us a check via their bill pay service (make sure to update your account number with your bank directly if you are already using your bank’s bill pay services).
• Register for a portal account here and pay one of the following ways:
  - One time payment with a bank account or debit/credit card
  - Recurring payments with a bank account or debit/credit card
  - Draft payments with a bank account or debit/credit card
• Sign up for direct ACH withdrawal payments by filling out the form on our website.
  - New ACH enrollment forms must be submitted no later than the 5th of the month for your payment to be made on the 10th of that month.
  - New ACH enrollment forms submitted after the 5th of the month will not be active until the following month. A manual payment must still be submitted.

Example 1: You submit an ACH enrollment form on September 3rd. Your payment will be made by ACH on the 10th of September.

Example 2: You submit an ACH enrollment form on September 7th. Your payment will not be made for the bill due on September 10th. Your first ACH payment will be made on October 10th.

Note: A fee of $1.75 or 2.5% of the total payment applies to the following methods:

• Debit/Credit Cards via phone or website
• E-Checks
• Quick Pay on the portal

• ACH or “Automatic Withdrawal”
  An automatic payment that IRUA initiates each month pulls your payment directly from your bank account and delivers it to IRUA electronically. You must provide your banking information to IRUA and give IRUA authorization to process your payment via ACH.
• Bank Pay / Bill Pay Services
  Your bank or credit union issues a check each month for your payment and delivers it to IRUA either by mail or electronically.
  This is a service offered by your bank or credit union and is controlled by them with your authorization. IRUA cannot make changes to this and only receives the payment, similar to if you mailed in a check.
• Debit or Credit Card Draft or Recurring Payment
  This payment is similar to swiping your card at a register. It uses your card to pull funds from the associated bank account each month and delivers it to IRUA electronically.

You control your payment method in your IRUA portal account.

Due to fixed USDA/Rural Development loan costs, IRUA has maintained a history of very stable water rates.  The Board of Directors approves rate increases only when necessary to cover operating costs at the concurrence by our financial lenders, USDA-Rural Development, and CoBank.

In most areas, IRUA staff will read the meters around the 15th of each month and statements are mailed around the 25th of each month. In a few instances, the member-customers read the water meter each month. The bill is due on the 1st of the following month, payable by the 10th.  After the 10th, late fees will apply.

Each month your meter is read for usage to the gallon. Billing, as of the July 2024 billing cycle, is now calculated per gallon of usage. This is calculated at the same rate as previously used when billed per thousand gallons.

This change in billing calculations helps to ensure accurate billing and eliminates any unexpected usage that we previously ‘rolled over’.

NOTE: In the past, usage was billed at a set cost per 1,000 gallons of usage. If you used 1,500 gallons, you were not charged for the usage that did not total 1,000 gallons. When the recorded usage reached 1,000 it was added to your bill.

If you have a meter that has read 0 usage previously and have recently received a bill for usage of less than 1,000 gallons, these are gallons that have been used, but have not yet been charged for.

Example: In June, your meter showed 1,200 gallons of usage. Your bill would be calculated for 1,000 gallons of usage, and the remaining 200 gallons were ‘rolled over’, but not billed. In July you used 1,800 gallons. Your bill would now have the current 1,000 gallons of usage, as well as the previously ‘rolled over’ usage of 200 gallons combined with the new usage of 900 (totaling 1,100). This bill would be calculated as 2,000 gallons of usage, and 100 gallons would be ‘rolled over’ until the usage reached 1,000 gallons again.

It is the member's responsibility to see that all charges due to IRUA are paid in full. Only property owners can be members of IRUA. At the member's request, IRUA will accept payment from a renter, however, the member is responsible for any unpaid bills left by a renter.

After water and/or wastewater is available, member-customers will be notified of their initial billing date. The appropriate monthly payments will be due thereafter even if no water/wastewater has been used.

The monthly minimum charge is a rate charged for zero usage. A monthly minimum charge is due for each water meter which exists within an area considered "in service". The monthly minimum charge for non usage is used to defray operational and maintenance costs associated with having service available at your residence.  Our lenders also require a monthly minimum to ensure that monthly debt service payments are made and all member-customers share the fixed costs of the IRUA system.

We would be happy to assist with winter-proofing your home as you go south for the winter. A trusted IRUA service tech will visit your property and turn the water service off at the meter pit at your requested date, and then back on again when or before you return. This service requires a 48-hour notice to be completed within requested timeframe and a $35.00 service fee will apply. Please contact our office directly by phone to schedule. 

NOTE: Minimum service charges will still apply, even with no usage due to temporary vacancy.

IRUA has maintained a history of stable water rates. Rate increases occur only when necessary to cover operating costs and at the concurrence of our financial lenders.