IRUA provides service 24 hours a day, seven days a week.
Outside our regular business hours (Monday - Friday 7:30 AM – 4:00 PM), calls will be taken by IRUA's answering service. When calling, please provide the name on the account, account number, property address or location, and phone number to help us ensure a timely response.
1351 Iowa Speedway Drive
Newton, IA 50208
Phone: 641-792-7011
Toll Free: 800-400-6066
Email: info@irua.net
If you have usage or billing questions, or need to notify us of an upcoming move, feel free to contact us via email. Please call our office directly with all other concerns.
Email is typically responded to within 1 business day. Please do not use email for emergencies.
Note: Please contact us prior to any rental change or property sale. This enables us to obtain the most accurate reading and usage information for your final bill, as we process each customer change individually and often outside of our normal meter reading schedule for regular monthly billing.
All customer-users are automatically enrolled in outage notifications with the contact information provided on Membership Agreement forms.
Alerts are delivered via automated phone call and email if provided.
If your contact information has changed, please contact our office to provide updated contact information.